ff bd's Privacy Policy

1 Introduction and Scope

ff bd ("we", "our", or "the company") is fully committed to the privacy of its users. This privacy policy explains what information is collected about you when you use ff bd's website and app, how that information is used, under what circumstances it may be shared with third parties, and what rights you have over your own information.

This policy applies to the website https://ff-bd.cam and all related services offered by ff bd. By using the website, you are considered to have accepted the terms of this privacy policy. Please read the Terms and Conditions in full before using ff bd's services.

ff bd reserves the right to update this policy at any time. When changes are made, the published date on the website will be updated, and for significant changes we will make reasonable efforts to notify registered users.

2 Types of Information Collected

2.1 Information You Provide Directly

We collect information you voluntarily provide during account registration and while using our services, including:

• Full name, date of birth, and national ID number (for identity verification purposes)
• Email address and mobile number
• Payment method details — such as bKash, Nagad, Rocket, and Upay account numbers
• Login username and password (stored in encrypted form)
• Any information provided when contacting customer support

2.2 Information Collected Automatically

The following information may be collected automatically when you use the website or app:

• IP address, browser, and device information
• Login times, pages visited, and click activity on the website
• Session data collected through cookies and similar technologies
• Transaction history and game activity information

2.3 Information Received from Third Parties

ff bd may also collect information from approved third-party sources when required for identity verification or fraud prevention. Such information is used only for specified purposes and remains protected under this policy.

3 How Your Information Is Used

ff bd uses collected information for the following legitimate purposes:

• Creating, managing, and verifying accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support and resolving complaints
• Correctly applying bonuses, promotions, and VIP benefits
• Preventing fraudulent activity, money laundering, and misuse
• Improving platform performance and user experience
• Ensuring compliance with responsible gambling policies
• Meeting applicable legal and regulatory obligations

ff bd never sells or transfers your information for unauthorised advertising or any unrelated commercial purpose.

4 Information Sharing and Disclosure

4.1 Internal Use

Collected information may only be accessed by authorised ff bd staff as needed to operate the service. All staff are bound by strict confidentiality agreements.

4.2 Authorised Third Parties

ff bd may share limited information with the following categories of third parties to provide specific services:

• Payment processors (bKash, Nagad, Rocket, Upay, etc.)
• Identity verification and fraud prevention services
• Technical infrastructure and cloud service providers
• Game software providers — only the information necessary to deliver gaming services

Each third party is bound by a data protection agreement with ff bd and is required to maintain standards equivalent to this policy.

4.3 Legal Obligations

ff bd may be required to provide information to authorities pursuant to a court order, government directive, or applicable law. In such cases, we will make reasonable efforts to notify the user, although legal obligations may limit our ability to do so.

5 Cookies and Similar Technologies

ff bd's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the website remember your preferences and session information.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: Used to analyse which parts of the site are used most, in order to make improvements.
• Functionality Cookies: Save language preferences and other personalised settings.

You can control or delete cookies through your browser settings. However, disabling essential cookies may limit some features of the website.

6 How We Protect Your Information

ff bd uses industry-standard technology and processes to keep your personal information secure. Our security measures include:

• Securing all data transmissions through SSL (Secure Sockets Layer) encryption
• Storing sensitive information such as passwords using industry-standard hashing methods
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments
• Strict role-based access controls over data

However, no transmission of information over the internet is completely risk-free. ff bd works to maintain the highest level of security, but cannot guarantee absolute data protection. You are also responsible for keeping your account credentials confidential.

7 Data Retention Period

ff bd retains your information for as long as it is needed to provide services and meet legal obligations. The general approach is:

• Information for active accounts is retained for as long as the account remains open.
• After an account is closed, certain information may be retained for a limited period as required by law.
• Financial transaction records are kept for the period required under applicable law.
• Marketing preference information is retained until you withdraw your consent.

Once the retention period has expired or there is no longer a legal requirement, your information is securely deleted or anonymised.

8 Your Rights and Controls

As a ff bd user, you have the following rights over your own information:

8.1 Right of Access and Correction

You can log in to your account at any time to view stored information and update most profile details. Some information is tied to identity verification and will require you to contact customer support to make changes.

8.2 Right to Deletion

You may request that your account and associated information be deleted. However, some information may need to be retained for a limited period due to legal obligations or ongoing disputes.

8.3 Right to Withdraw Consent

For optional communications such as promotional emails or messages, you may withdraw your consent at any time. To do so, update your account settings or contact customer support.

8.4 Right to Lodge a Complaint

If you have any concerns about data protection, please contact ff bd's customer support first. We aim to respond within a set timeframe. User protection is our top priority in accordance with ff bd's Responsible Gaming policy.

9 Protection of Minors

All ff bd services are intended solely for individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of registration.

If it comes to our attention that information has been collected from a minor, that information will be promptly deleted and the associated account will be closed. Please contact customer support to report any such concerns.

10 International Data Transfers

ff bd primarily provides services to users in Bangladesh. However, due to technical infrastructure requirements, some data may be stored on servers in other countries. In such cases, the data protection laws of the relevant country are complied with and the standard of data protection remains unchanged.

Data protection agreements are in place with third-party service providers that operate internationally, ensuring your information remains protected under all circumstances.

11 Policy Changes and Notification

ff bd reviews and updates this privacy policy as needed. Notifications are provided based on the extent of the changes:

• For minor changes, only the updated date on the page is changed.
• For significant changes, registered users are notified by email or through the app.
• Continued use of the service after updated policies take effect will be taken as acceptance of the new policy.

We recommend visiting this page regularly to stay up to date with the latest policy. To learn more about ff bd, visit our About Us page.

12 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact ff bd's customer support team. Our service is available 24 hours a day, 7 days a week.

• Live Chat: Directly through the website or app
• Email: [email protected]

Answers to common questions can be found in the FAQ section, which contains detailed information on accounts, payments, and other topics.